Privacy Policy
Privacy Policy
Effective Date: [23.09.2025.]
Berbat AI Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our services through our website [berbatai.com] or through any communication channels related to our AI-powered solutions.
1. Information We Collect
We collect the following types of data when you use our services:
User Inputs: Text, files, and other data you submit while interacting with our AI systems.
Conversation Data: Chat history and other interactions used to improve model performance.
Contact Information: Such as your name, email address, and phone number.
Payment Information: Collected through our third-party providers (we do not store payment details directly).
2. How We Use Your Data
We use the information we collect to:
Provide and operate our AI services
Improve and fine-tune our AI models
Communicate with users and provide customer support
Comply with legal obligations
Send relevant marketing communications (where permitted)
3. Third-Party Services
We may share your data with third-party service providers that help us operate and enhance our services, including:
Go High Level – CRM and marketing automation
OpenAI – AI model provider
Grok – AI-related infrastructure or tooling
Twilio – Communication services
These third parties are bound by contractual obligations to keep your data secure and use it only for the purposes we define.
4. Data Retention
We retain your data for as long as your account remains active. If you delete your account, your data is deleted from our systems as well, except where retention is required for legal or compliance reasons.
5. Your Rights
You have the following rights regarding your personal data:
Right to Deletion: You may request that we delete your personal data by contacting us.
Marketing Opt-Out: You may opt out of receiving marketing emails by using the unsubscribe link in our communications.
Note: While we do not offer all GDPR rights (such as access or correction), we respect user privacy and provide deletion and opt-out upon request.
6. Security Measures
We implement industry-standard security measures to protect your personal data, including:
Encryption of data in transit and at rest
Access Control ensuring only authorized personnel access user data
7. International Data Transfers
We do not transfer your data outside of your country or region of residence.
8. AI Data Usage & Automated Processing
Your inputs and conversations may be used to improve AI performance. However:
Data used for training or fine-tuning AI models is handled with confidentiality and care.
We do not use your data to make fully automated decisions that could have legal or significant effects without human review.
Some third-party AI providers (e.g., OpenAI) may have their own data handling policies. Please refer to their privacy policies for more detail.
9. Children’s Privacy
Our services are not intended for children under 13 (or the equivalent age in your jurisdiction). We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via our website or through email.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Berbat AI Agency
Bosanska 12, Čačak, Serbia
Email: [email protected]